The Rude Crew Award goes to... Ripcord!

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Why do you feel its nessesary to come on here and unload on every little thing that happens concerning the employees. We don't come and ***** and moan about all the asshole guests, if we did you would be amazed. Some of the stuff we go through is rediculous. spit on, sworn at, even getting into fist fights, then allot of you get on here and complain that you were not able to ride with your group. Well sorry interval is pretty damn important cause if we don't hit it we get yelled and rotation is usually held for a certain amount of time. So please of your gonna lay into us make it something good. Not they did say "here is your change".....

Dude, you made a choice to work there in a customer service situation. If you don't know that's going to involve before you get there, you must live in a cave.

I hope that if you consider his treatment acceptable that they don't invite you back next year. There's never an excuse for that... not ever. This isn't a Six Flags operation. If you can't hit interval and be polite, that's your problem and your inability to cope with the situation. Don't pass the buck to whoever yells at you, take some responsibility and do your job.

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Jeff
Webmaster/GTTP
Jeff - Webmaster/Admin - CoasterBuzz.com
"There's nowhere to run, nowhere to hide, when it's all in your mind. You gotta let go." - Ghetto, Supreme Beings of Leisure

Blue Streak Adam said:
We don't come and ***** and moan about all the asshole guests....

So the third post in this thread was from your evil twin, right? Never mind the guests--even new employees are apparently beneath your dignity.

So please of your gonna lay into us make it something good. Not they did say "here is your change".....

Okay...but you asked for it.

The average family of four pays enough to own two of you rideops for the day before they walk in the front gate, will pay enough by a snack and lunch to pick up a third and will work their way to #4 by the time they get done with souvenirs and stupid stuff.

They don't owe you jack-diddly-squat. They can buy and sell you, rent you and toss you back with the cash they're dropping. YOU OWE THEM your P's and Q's even when they're screwing up because they are your walking, living paycheck.

They're the management's paycheck, the shareholder's dividend and next year's coaster too. So when you forget your home training and get a little snippy, I hope you catch the well-deserved foot in the backside that people with the big view--not your little teeny-weeny one--will be more than happy to give you.

I wish you luck in the future....because you're gonna need it. It would seem you've already brought your tiddly-winks to the chess game called the future.

-'Playa

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The CPlaya 100--6 days, 9 parks, 47 coasters, 2037 miles and a winner.....LoCoSuMo.
*** This post was edited by CoastaPlaya 9/20/2002 2:35:58 PM ***

CoastaPlayer... I couldn't have said it better myself... especially for the upcharge of Ripcord.

Adam. If your job requires you to deal with the customer directly, you better be prepared to be polite and have a smile on your face. Doesnt matter how many previous park guests were rude to you. The next guest deserves world class courtesy.

The sooner you realize the world wide business statement of "The customer is always right", the better off you will be.

Since this topic is about rude employees at CP, I might as well throw in my 2-cents about a few Magnum ride-ops back in May. Downright rude with the military mindset. They seemed to think that if you didnt hear them the first time, they have every right to bark at you. Time to send these people back to "courtesy" school. If I wanted a "Drill Sargeant", I would have enlisted in the U.S. Armed Forces.

They didn't tell you that the floor was going to drop?

That would be frightning!- I went on the Xtreme Skyflyer at PKI I was riding by myself and for the first time, (I was scared to death.) one of the operators clearly stated: "The floor will drop, don't grab on to me and don't grab on to the walls."....A second later I felt the floor fall from my feet and I was dangling several feet in the air by a cable.

They should really tell you when the floor is going to drop... it's worse than NOT having the guy on WT say: "Clear. Prepare for launch in 3...2...1..!"
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"Life is like a roller coaster;enjoy it."
Magnum rides: 22
Wicked Twists: 7
MF rides: 15
Hello from Lake Charles, Louisiana.

Holy Crap, Im absolutely discusted. (Yes I know its spelled wrong.) I am an employee myself at CP and have been for 2 years. I have been in many encounters with rude, and "stupid" guests, including one tonight where a 9 year old kid and his friends threatened to kick my A$$ because it was raining. Not ONCE have I ever treated a guest with disrespect or rudly. If you think that you can do that, youre in the wrong field Adam. Honestly there arent that many "***hole guests". Sure some here and there deserve to be kicked off a ride, but do so with a smile, because you know damn well youre enjoying it anyway. It IS our job to "sugar coat" instructions, because it is our Guests who pay our wages and they need to be kept happy. If they didnt exist, you wouldnt be getting your huge bonus that we get every year. Maybe you shouldnt get one. I know we work long hours, and have a tiring, and difficult job, but why do you come back if you dont like it? How can you not enjoy a job where you can ride the rides after close with no brakes? Where you can go to partys thrown by the park and see the suits and ties SERVING you FREE food? Where else can you get rewareded with cool stuff for being on time for work every day? Or how bout that you have free run of the park any time you feel like it including after hours? Maybe you dont appreciate the free tickets you get every year, or that cans of pop only cost us 35 cents. I wont go on, but there are many many more reasons I think we are treated EXTREMELY well, and Im sure 95% of the staff here would agree. Bottom line is: You are here to happily serve the guest, and make them want to come back. If you cant do it, then find another occupation.

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"LETS GO SWIMMING IN THE MIDWAY!"

Troy said:
How can you not enjoy a job where you can ride the rides after close with no brakes?

Wow, that'd be cool! ;)

Seriously though, I feel that what you said is probably the way the majority of CP employees feel and disgruntled workers like Adam are pretty few and far between. There is no doubt that there are a few a-hole guests, but despite them, it is important to treat the other 99% of the guests with respect and to bust your balls to make sure their day is as good as it can be despite how the 1% treats you.

I took great pride in not only our capacity, but the atmosphere around our ride last year. I loved watching thousands of smiling faces stream down our exit ramp each day, some of them circling around multiple times at night. Whether it was talking to an ACE'er down at entrance or talking to a random person during a rain delay on the platform, it was always nice to get the chance to talk to guests a little bit. This includes when one of them asks, "where is the exit?" or "does this ride go upside down?" Even though you have probably been asked those questions 100 times that day, it is important that you do not answer the 100th any differently than you did the first. It isn't possible to talk to every guest, but you can at least be courteuous and friendly to every one! :)

-Matt
2001 Magnum Crew

Troy said:
Holy Crap, Im absolutely discusted. (Yes I know its spelled wrong.)

How come when people KNOW they spelled words wrong, they don't take the time to look up the correct spelling? How hard is it to open up Word and check grammar and spelling?

BTW...It's disgusted.

MrCoaster said:
How come when people KNOW they spelled words wrong, they don't take the time to look up the correct spelling? How hard is it to open up Word and check grammar and spelling?

How hard is it to not be a complete moron and realize that not everyone uses Microsoft products?

I agree on the "looking words up if you KNOW you are misspelling them" point, but it's a bit pedantic to be pointing it out and assuming everybody knows what resources are available for spellchecking on the Internet.

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Natalie
Mine Ride '99
Thunder Canyon '00
Millennium Force '01

Jeff, AMEN.

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BTS Cedar Point
http://www.btscedarpoint.tk

Maybe I should have stated Dictionary instead of Word.

My point still stands.

For the record, I am not attacking any single person on the forum. Let's get back to the topic.
*** This post was edited by MrCoaster 9/22/2002 1:32:24 AM ***

Well. Im in a dormatory at Cedar Point, on a laptop, that DOESNT use microsoft word, and there is not a Dictionary to be found. Maybe Ill look up my words when I get home. From now on, if you cant figure out what Im saying because its spelled so badly, please feel free to email me, and I will explain it.
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"LETS GO SWIMMING IN THE MIDWAY!"

Well here I am...a semi-proud member of the Ripcord Crew of 2002. I did leave on the 21st of August (end of contract) and sadly we seemed to have the repuation of the rudest crew in the park. And I will side with you that 75% of this can be prevented. I for one aimed to be an advocate for customer satisfaction the entire summer while others on the crew only cared about speed and getting done with the flight. However, some of the problems with what we say to you is unpreventable. Skycoaster has specific, and may I add short spiels to say during the suiting, ready area (expiditing) and platform (controlling). For example...when the floor is falling, all we are supposed to say is "The floor is falling away, clear going down"....I tried to add, "please do not grab for the blue walls" or "you will fall forward" I am very sorry to hear this report as it has been addressed numerous times this season, and as I will be returning to Ripcord next year, I will aim to make the crew more concious of these things as I realize that you (the guests) are paying quite a fee to ride this ride. Sorry again...!

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~Josh M.~
Ripcord Crew 2002
'02 Magnum Rides: 98

Troy: You do know about the apostrophe, right? It's the little thing next to the enter key. My guess is that if you aren't aware of it, then spelling really doesn't matter much to you anyway.

Good and bad points being made. When you work at Cedar Point, you have fun, period. I recall some of the best days being rainy days, (I was a sweep, go figure.) I got to talk to people visiting from all over the United States, and all over the world. I enjoyed my job. Why? Because I could drive to work, going along the causeway and see that wonderful view of the rides, and know that I, Matt Gould worked at Cedar Point, the greatest park on earth. Sure, being a sweep wasn't the best job at the park, but it was a job, and the memories and the friends, won't fade away. I worked with a wonderful team, from Jenn, to Mike G., to the Zone 4 Crew.

Unfortunately, I no longer work there due to a certain policy relating to Company Information. Am I sad to not work there. You bet your money I do. Perhaps someday I may work there again, maybe not.

Point of my long post: if you truly do work at Cedar Point, then when you leave at the end of the season, you'll leave with memories, and a great feeling of a job well done.

If you don't work at the park, you hate your job, and that's sad.

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This is for all you Marketing folks out there

2001 Zone 5 Sweeps 2002 Zone 4 Sweeps
*** This post was edited by neo 9/22/2002 10:57:11 AM ***

Ok-If you people know what the word is, why does it really matter if it's spelled wrong, even if they know it is? You get the point they wanted to get across, and it works. It dosn't have to be perfect.

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OMG! The Space Spiral is leaning!!" Must be the weight of that new air conditioning system everyone keeps hypothesizing about...

www.google.com

Type in the word, it will correct it for you.

Or www.dictionary.com

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Great Ohio Coaster Club member #335

I often use dictionary.com when I'm not quite sure how a word is spelled. It's not hard...open up another window, typinging in the address and then the word takes all of 30 seconds.

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June 28th: LocoBazooka Tour (Sevendust headlining)
July 11th: Korn, Puddle of Mudd, and Deadsy

Merriam-Webster has a toolbar that I use all the time. It makes it very easy to look up words without leaving a site.

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Virtual Midway
http://www.virtualmidway.com

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Closed topic.