Worst guest experience/encounter?

My worst encounter with an employee would have to be when I got my ID pulled by Security for no apparent reason. They told Bob that I swore at them which was totally not true and again he did not believe me. Jean got her ID pulled as well. Lack of support is the worst.

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2000 - Mean Streak/Magnum
2001 - Mean Streak ATL
2002 - Magnum TL

What happens when you get your ID pulled?

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Six Flags: The AOL of Theme parks...

Well it's a pain cause you need your ID to be able to get into the park and to get into the dorms so if you don't have it they give you a hard time. Plus you need to be in your department office the next morning at 8am to speak to your department head. Luckily in this case someone higher than my department head, Bill Spehn, brought my ID back to me at the ride with a quasi-apology about the way I was treated. It was really interesting because the only person to offer me a real apology was a manager who was not even involved at all. We were all really upset about that one though, because it was so obvious that they lied to justify why they would pull ID's when they really had no reason.

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2000 - Mean Streak/Magnum
2001 - Mean Streak ATL
2002 - Magnum TL

Does this sound familiar..."Hi security, we have a situation with a guest looking like he's about to throw one of my employees into the flume." "We'll send someone right away" and 10 minutes later...15....25....finally one shows up after you have dealt with it and the guest storming off screaming obscenities and whatnot

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"Captain" Nate
Paddlewheel crew 2000
Paddlewheel ATL 2001
Thunder Canyon TL 2002

I was witness to a guest at Busch Gardens in Florida who had a one-time pass that let him jump to the front of the line (this was on Kumba for anyone who cares...it might've been something similar to a "ticket to ride" type thing..forget what they call it at BG). The only place he wasn't allowed to sit was the very front row (not sure why, but he wasn't). So, being the jerk that he was, he literally jumps over people as they're getting off the train to get into the front row. He sat down and strapped in, but the operator refused to send the train. The operator kept telling him he wouldn't send the train until he moved...of course he sat there as the operator repeated himself many times...and started to laugh at the absurdity of the guy. Finally, after a couple minutes, everyone (and I do mean EVERYONE) in the queue started yelling at the guy to get off the train. There were a couple people who looked about ready to walk up to the guy and start pounding him. He finally gave in and got out of the front...and I believe took the next seat behind him. He looked both angry and VERY embarassed....what a dork.

Ok, here's one for ya, but a little different from most...i'm siding with the guest:

A lady calls park op to complain about Ripcord. Her husband and daughter had ridden just so that they could buy the video, it was a gift for their daughter's graduation or something. Anyway, they get home, and it turns out to be a video of the three girls that went before them. So the lady calls up, talks to somebody at the Ripcord booth, and this is the (unbelieveable but true) conversation they had:

Her: "Yes, we bought a video of my husband and daughter riding the ride a week ago, and when we got it home it's the wrong video, it's got three college girls on it instead."

Ripcord Employee: "Umm.... let me have you talk to a manager"

'Manager': "Hi, this is the owner of Cedar Point, what can I do for you?"

...she retells the story....

'Manager': "Really? Well if I got a video of three college girls I'd keep it!"

Her: "Well we'd really like our video, can we have it sent to us please?"

'Manager': "Sure, we'll send a new one out to you."

Needless to say, she never got her video, since the moron she talked to thought it would be funny to mess with her rather than do his job and help her out. So she was obviously (and understandably) upset and kept me talking to her for almost an hour because she didn't know what was going on and if I was just feeding her another line of crap. Usually I side with the employee when it comes to guest complaints, you can usually tell people are just trying to get something for nothing, but that lady wasn't rude, wasn't full of crap, she just wanted her video and damn did that ever piss me off. Wish people like the aforementioned moron would realize that somebody always ends up cleaning up your messes.

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Jon

Park Op 2000, 2001, 2002
"He's gonna rue the day he came up against The Extreme baby!
Bill I'm talking imminent rueage, imminent rueage..."

Wow Jon - that's pretty rediculous! But you may want to check out this thread for a discussion surrounding the Ripcord crew. I'm not going to advocate bumping it up again because it kind of got out of control, but it'll be an interesting read for you I'm sure. It will support you in your believe that every once in a while - the employee is wrong! :)

-Matt
2001 Magnum Crew

I've got a good one. One morning while I was working the entrance of Blue Streak, a man and his wife came up and attempted to enter the line with beer (Note: At this point, the wait was 45 min and this was at 11am). When I told him he had to finish the beer before they entered the line, he got really angry. He asked me why pop was allowed and beer wasn't. I told him because pop doesn't have alcohol in it. At that point he told me to 'grow up' and that he was going to complain. He then took his and his wife's beer and set it outside the line. I was so tired of it I just let him do it.

You all show a high capacity for the human condition. All of you who make our day safe at the countrys parks I salute you:)

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I'm not an old foggy I'm just an old coaster rider..

I've had many on Gemini. When crowds start running low, we usually "cut a side". I was on the blue side platform, and I was looking over at the person in the red side controls. Seeing that our platform was empty, I made a "scissors cutting" sign with my hand to indicate that we should close a side. Well an African-American woman waiting for the first seat of the second car on the red side saw the whole thing, and she thought I was making some racial comment about her. She made quite a scene about that, and I had no idea what she was screaming at me for.

I feel very sympathetic for crying children as I had always been afraid of rollercoasters until a couple of years ago. I was sitting at entrance when a woman pushed her child screaming and crying through the turnstiles. I said to her "She doesn't have to ride if she doesn't want to" to which the mother replied "She's fine." and pushed her the rest of the way up to the platform. It was time to rotate and I got rotated up to the red side platform. Sure enough when I got up there, the mother and daughter were waiting for the next red train, and the girl was still crying. So when they get in the train, I go over to the girl and ask her if she wants to ride. The mother interrupts me and says "She wants to ride, she's just tired." So I looked at the girl again and asked if she wanted to ride and she said no, so I lifted her lapbar, and the mother pushed my hand away and slammed the bar down again. I told her that Cedar Point policy is that if a child says no, we can't make them ride. She just kept repeating that her daughter was just tired and not feeling well and that she wanted to ride. To which I replied "Maybe if she is that tired and sick, she should not be riding rollercoasters." The mother flipped out on me about that, screaming that she is the mother and she knows how to take care of her own children and how I should mind my own business. I simply said "Okay, I am sorry but she is not riding, she can wait on the side with me" and I lifted her lapbar again. The mother pushed my hand away and looked at me with flames in her eyes, saying "I DON'T KNOW YOU, YOU ARE NOT WATCHING MY CHILD." so I said "Alright then, you get out and watch her, because she is not riding." My team leader called security because I thought there was gonna be a fist-fight breaking out soon. When the rest of her family came back after riding, she told them everything that happened, and started cussing at me again, so I went over and said, "Ma'am, I am just doing my job. Anyone else would have done the same thing." and she said "No you are full of $hit" I don't even remember the rest of what she said to me. I turned to Jake and said "You deal with this" and I ran downstairs and cried for ten minutes. I couldn't help it, I have NEVER been treated like that EVER just for trying to help someone. I don't think she ever went to Park Op and complained about me, but I almost wish she had.

Working in ride photo I had to deal with a lot of angry people whos pictures got taken down because of gestures. But it wasn't to hard to explain all season because of the signs about gesture posted around my booth. Well, my last day was the exception.

A woman came up to buy a picture of her son at Millennium. So i brought up the picture on the screen and saw that the two teens behind had gestured the camera. I told her nicely that that picture was unable to be sold because of the gesture but I could sell the next picture in front wich was the same picture but closer up. It was actrully a better picture than the one she wanted, too. The woman went crazy! She heaved herself tward me and went off saying something like "It wasn't my G.D. son......We came all the way from D.C......" she used every explenitive in the book. I never had rage pointed that way at me before. When she went off on me I backed up as far as I could get in that little photo booth, my heart sank, and I could feel the blood drain from my face. I though she was going to jump the counter and hurt me. Her husband looked at me and gave me a look like "Uh oh, look what you started." and he walk away, embarressed of the scene his wife was creating.

A coworker finally saw what was going on and came to my aid. He calmed her a little but not much. She said she was not going to leave till she had her picture in hand. We gave her the option of the second picture again but she would not budge. She wanted to talk to the supervisor but we told her he would say the same thing.

We got our supervisor on the phone and gave the situation to him. We gave the phone to the woman and she went off again explaining her veiw. She demanded to speak to him in person. She also wanted us to cut out the gesture in the picture with scissors. But we can't because 'the picture is a reflection of the park'.

It was raining by now and the ride was down. We had to wait with the angry woman till the sup. came. When he finally arrived, she told the whole story again about how she had to have this picture. She just wouldn't leave it go. He told her to go to parks ops if she wanted to make a complaint, but she said "I don't want to spend my whole day waiting in an office!" I wanted to say
"It would kinda be like standing here all day and it would be dry." but i didn't. When the sup. told her all the stuff we told her about not selling gestures and not cutting up pictures, it finally did get though to her. And she left with the picture that I told her in the first place that I could sell.

I couldn't believe I made it to the last day of work and finnally got a real anrgy guest. I had some bad guest expiriences before, but nothing like that. It was only 11 o'clock and I had the rest of the day ahead of me, it was a good last day, if I forget that one insedent.

-Cody

"Hello, Mole Photo!"

Ouch. Some people just don't get it do they. Well. For your sake I hope the broad didn't loose the picture on some obscure ride later in the day.

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~Sabrina~
2001 Gemini
2002 Gemini/Corkscrew/Live E: Hooray for Hollywood

june/july '80, i was working the dining room of the frontier inn, lady asks me if we have a public restroom...well no its accross the way by what was the "frontier lift".. she gave me a nasty look and i just ignored it going about my work cleaning and so forth....about 20 minutes later after they left i was cleaning the chairs off with my chlorine soaked spounge when i "smeared" something.....i got fecal matter all over my shirt and hands because i was not watching what i was cleaning....my supervisor jane just sayed "gross"...i cleaned it up and laughed about it for a month....naturually i did not go home to change or wash my hands...im sure this fact was lost on every one as i proceeded to make pizza for the animals......i was hoping the lady and her kid would come back so i could personally flavor their food.....

why do all my posts mysteriously vanish..oh well?

Because if you don't take the time to give spelling and capitalization a try, I'm not going to take the time to read them.

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Jeff
Webmaster/GTTP - Sillynonsense.com
"Climbing as we fall, we dare to hold on to our fate, and steal away our destiny to catch ourselves with quiet grace" - The Stairs, INXS

great...ok

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ParkOpJon said:

Wish people like the aforementioned moron would realize that somebody always ends up cleaning up your messes.

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Jon

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I bet I could guess that song in one note!

Actually it sounds rather funny (yea I'm sure that it was a cruel thing to do) to talk to a guest like that...I used to manage a rather large jewelry store and cleaning up someone else's misdeeds were SOP..ya just roll with the punches, duck and try to sell 'em something else..I dont imagine that any manager reading the garbage about the video tape would be real happy thoug, as funny as it sounds....The miscreant that did it was probably never coming back and was graduating the following spring

MY favorite of the summer, I get called down to turnstile (god bless the days when we had an entrance person) and this hispanic lady is screaming at jamie (kids too short). So I'm like "Hi, I'm the team leader, can i help you?" So they go off on me, i measure the kid, make look all professional, and finally give a great big sigh, like this is paining me, and tell them no, kids too short. The lady looks at me and rattles off about 15 obscenities in spanish. I smile and tell her thank you, your child is too short still in spanish back. Her jaw drops, she turns 18 shades of red, and storms off. Ah, thank you high school spanish class.

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"Captain" Nate
Paddlewheel crew 2000
Paddlewheel ATL 2001
Thunder Canyon TL 2002

Now, thats my favorite post..

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Wicked Twister Rocks

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