off duty ride op and line jumping

Hopman, There is still one question that needs to be answered.

If Will entered the station and hesitated and the op entered the station and went for the back seat queue and got there first, that's not line jumping. Once in the station, you don't have to wait for everyone who was in front of you to make up their mind before you decide.

If however Will was in the queue (or decidedly headed to it) and the op bypassed the queue, well then that's line jumping and he should be fired.

And Will, don't hesitate to send the name along to park ops if the situation is the second one I've described. If its the first, he really did nothing wrong. It was maybe a bit inconsiderate considering he's an employee, but not wrong.

DBCP said:
What employees "deserve" is not the right to line jump, but rather a half decent pay.

What's decent pay? 10/hr? 11/hr? If so, they already make MORE than half decent pay. ;)

*** Edited 7/20/2006 3:42:32 PM UTC by JuggaLotus***

JuggaLotus said:
If it was line-jumping. I have to agree with Exit on this. If you both went go through the turnstile, and he beat you to the entrance to the back seat queue, that's not jumping, thats just moving faster. If he ducked in front of you or bypassed the queue, then that is line-jumping.

The way I read it to be, he jumped the queue rail where it enters the station, rather than going the 10-15 feet into the station and through the turnstyle.

If that is the case, then yes, it was line-jumping, and you should send the name to park ops with a description of the situation.

Wow - when I used to go into the park during my off hours to ride Magnum, I'd wait in the entire queue and pick up trash along the way too. Yes, I worked my ass off at that place for three summers, but that didn't give me right to line jump.

I know there are some parks - I want to say BGW(E) is one - that will "hook up" employees and their families (when they visit) with some sort of exit pass as a way of saying thanks for your hard work or whatever. I don't have a problem with this, but this isn't the case at CP and for someone to say they deserve to skip in front of a guest because they work long hard, hot hours is BS. I'm sure this is just one bad apple and probably his friend defending him. I don't think they represent the attitudes of most CP employees

To clarify the situation, him and the girl he was riding with never went through the turnstyle. We had already decided we wanted the back before we hit the turnstyle so we were going right for it. So as soon as we came out of the turnstyle we turned towards the back to see them going over the railing. It's how DBCP described a few posts above... *** Edited 7/20/2006 4:38:49 PM UTC by Will_1205***

Then its simple - report him.

Then that is line jumping and he deserves to no longer be a Cedar Point employee.

While I don't have a problem rewarding employees (see MDO's example) employees aren't entitled to anything. I also work long hard hours and then turn around and spend that money on a weekend at Cedar Point. It's bad enough having to deal with line-jumping guests without having to deal with line-jumping employees.

Here's a link to use the CP website to contact them.

https://www.cedarpoint.com/public/news/general/contact.cfm

If anyone has a more direct way to contact the PR or HR department(s), I'm sure they'll be happy to pass that info along as well.

The way I read it is as you were both in the station and he got in to the back line first. But as the poster said, he isnt gonna report him, its not about reporting him, he wants to know if anyone else has had the same experiance.. get that through your heads. yes some employees line jump or do something illegal at CP on their ride, and it will always happen in the future, just let it go.. I'm sure the TL has read this all ready and talked to his crew, he is a good guy.

djDaemon said:
If anyone has a more direct way to contact the PR or HR department(s), I'm sure they'll be happy to pass that info along as well.

Yes:
https://www.cedarpoint.com/public/news/company/directory.cfm

*** Edited 7/20/2006 4:48:29 PM UTC by DBCP***

While I agree, it takes a certain kind of person to break the rules at their own job, especially when those actions negatively impact a guest's day. I, for one, would not want someone like that on my payroll, and would certainly want to know about it.

wwrgsww - the only way situations that need rectification get rectified is if the people who make decisions are notified. Secondly, Will clarified that the "op" didn't go through the turnstile, that is line jumping. Will went through it, the op didn't, the op got in front of him.

Also, sometimes people don't want to report stuff because they don't think it'll matter, but it does. And it is our responsibility as guests and fans of the park to keep the park (and the ops) in line by complaining about things that aren't up to snuff and reporting those who are doing a sub-par job. If the kid wants a summer screw-off job and thinks this is it, he can think again and go get a job at McDonalds slinging fries.

Well said.

The bottom line is that CP does want to know about this kind of thing. They are in the business of providing a positive customer experience, and employees who are interfering with that ideal aren't fit for the company.

TerryFriel said:

Obviously, this guy is the "employee line jumper"

No I'm not, I don't work for or live any where near Cedar Point.

The guy is an employee at the park, he deserves certain benefits just like everyone at their own jobs should, that customers, riders, etc.. should not get!!! Lets say your kid, or someone in your family did the same thing, would you want someone (soccer mom) to report (aka taddle) on him.

He does have certain benefits, but line jumping is not one of them! If its ok for one to line jump, what makes it wrong for the next person and so on. See the issue?!

I don't think that any employee should be able to cut in front of other guests, weather on their time off or not. But with that being said, with Freeway last year, it would have been a nice perk for employees to be allowed to use the Freeway enterance, but since we weren't I never did.

I find it a bit dissatisfying that you are choosing not to turn this individual in. Actually, that leads me to think you are making this up, for one of the myriad reasons people make up stories on this board.

Thanks for "just letting it go", so it can simply happen to someone else.

There is no way he would have gotten in that train if my wife and I were standing there, nor would he be currently employed.

Thanks for passing the buck.

Forgive me for not being out for blood like the rest of the forum. It pissed me off but I dont want the guy fired over it. If I knew he would only get some kind of punishment and not be fired I would do it without hesitation.

If it really bothers you people that much then I will report it, but like I said before, I don't like getting people fired.

Then you may wish to talk to Mike Ott, the Team Leader of the ride about it.

Speaking of which, I need to talk to him (so if you read this Mike, give me a call or drop me an email)

I am surprised that an employee would even consider doing something that he knows is wrong. As mentioned, CP employees have to set an example for their guests.

If a couple snotty teenagers would happen to see this; their reaction could be to do it on another ride. If they would happen to get caught, thier immediate reaction would be to "tattle" on what they saw on MF. Now this puts the employee in a pickle as well as the entire crew working that let him do it. Why jeopordize your job and your friends' job? And if it was "no big deal because it was only five minutes", well that comment goes both ways, if it was only 5 extra minutes, follow the rules because it is only 5 minutes.

I have been in the customer service industry for many years. And working for a company did not give me the right to break the rules. For instance: I worked for TGI Fridays. I had to cover my uniform shirt when I was not on the clock, and I was not allowed to sit at the bar. These rules were minor, but they had to be followed.