exMFATL: I think at the core of the issue we agree, but there are some other issues that we're from different worlds.
First off, if you didn't feel appreciated on that ride, I can't help but wonder how you weren't overwhelmed by the cheers, screams and applause that happened on every train from the first one out in the morning to the last one after midnight. No ride I've ever been on at any park can generate that much consistent praise. People don't always like who they work for, but there aren't many low-paying jobs (outside of radio ;)) where you get that kind of feedback constantly and with that intensity from the consumers of the product.
I am aware of tight schedule, and in particular the issues with the film crew cutting into Intamin time. There were clearly some engineering issues as well, many of which centered around the anti-rollbacks' inability to properly disengage the track. Then of course there was the blocking and dispatch challenges that prevented three trains from running. At the same time, there isn't a lot of room for error when you, as an engineering firm and manufacturer, promise the delivery by a certain time for a very expensive ride. You bet Cedar Point is going to put on the pressure. Between that saga and the more recent crisis with Perilous Plunge at Knott's, Intamin's reputation with Cedar Fair isn't very good.
It's not just a thing against Intamin, either. Following the lightning strike, the park flew in the necessary parts with total disregard to cost. They are committed to delivering, and it's what separates the park from others (PKI comes to mind). I have no sympathy for Intamin, because if the charge you're making against the field engineer is true, that reflects very poorly on the company.
Again, I do find it unfortunate that the "GP" screams and cheers still left you feeling unappreciated.
-------------
Jeff
Webmaster/Guide to The Point
Millennium Force laps: 50