Cedar Point mistreating its employees?

^agreed with mike. Housing there are dorms, most dorms at colleges have the bathrooms cleaned once a day. for that matter most places of employment (offices,schools etc) i've found clean bathrooms once a day. try not to poop on the floor. With most of the jobs I've worked ESPECIALLY the seasonal ones I've rarely had motivation to go into work. The only thing pulling me in is the pay check. With the exception being housing almost everything that people have said across 5 pages could be interchangeably used for most employers, I don't see where people think this is different because it is cedar point.

I always assumed the 3 AM fire alarms were the result of drunk/stupid people pulling the alarms. Not much anybody can really do about that other than trying to catch whoever is responsible.

For the record, when I lived in 1400's for a summer, we only had 1 early morning fire alarm towards the end of the season. Compare that with 3 middle of the night alarms that occurred in only two months when I lived in an upscale college apartment building during an internship.

TwistedWicker77 said:
2) Constant fire drills in commons. It will be 3 o'clock on a Wednesday morning and we get rudely awoken by the alarms and have to stand outside for another hour until they shut the damn alarms off! To top it all off, most of us have to be at work at 9:00am. Come on now!

5) Employee Food. Now I didn't expect to go in and receive a full course meal and have it brought to my table, but the quality of the food at the price offered was outrageous. Not to mention the caf is the #1 place for people to sit there and gossip about eachother like we're in high school again!

8) No motivation to come to work. I'm not asking for a pizza party every time a crew does something right, but something as simple as a pat on the back or having someone higher up than you actually getting to know everybody in the area you work in, or even coming over to let you know that you are doing a good job and to keep up the good work, is enough to motivate somebody to come to work the next day with a positive attitude (it motivates me atleast). No positive reinforcement whatsoever!

I cut the rest because they have been beat to death already. Here is my response:

2)The dorm I lived in in college had 56 Fire drills over a 14 week semster, only two were planned and happened around noon. 90% of the unplanned ones happened between midnight and 5am. The all male dorm across the quad had 68 drills, only 2 planned. SO not to sound harsh, but boo friggin hoo. It isn't CP's fault, would you rather they removed the fire alarms? Didn't think so.

5) The food has been covered I left this because of your comment about High School, sounds like you hate that it turns into High School gossip. Keep that in mind for below.

8) If you want to be a mature adult, get over this. Hate the High School gossip? Then why do you want a gold star for doing your job right? As a manager I give my people a "pat on the back" when they go beyond normal capabilities, such as down a man and still get the same numbers things like that. They don't get rewarded just for doing their job as intended. Grow up. If you want a gold star every time you do a job right go back to High School.

dammie16 said: They don't get rewarded just for doing their job as intended. Grow up. If you want a gold star every time you do a job right go back to High School.

This is what kills me about people today. They expect rewards for doing exactly what they were hired to do. Rewards are not given for doing the minimum but rather going outside of your job duties and exceeding expectations. It reminds me of a joke that Chris Rock has where he talks of fathers bragging about paying their Child Support; You are SUPPOSED to pay it!

when I do the work I'm told to do the reward I get, is a paycheck

TwistedWicker77 said:

FINALLY, to those of you who say "The biggest problem with people, especially the younger crowd is that they want more for less. They want to have all the fun with out any of the work or responsibility that comes with it." Ok, well everybody has their own opinion and I respect that, but it sounds like a very strong opinion to me. If that is how you feel, talk to Matt Ouimet! He took one round around commons and basically called it a hell hole...AND THEN PROCEEDED TO SAY "you expect them to live here and look forward to coming to work here?" He also said that he is "all for the employees at Cedar Point and not the employers". He really sounds like the change CP needed all these years.

What I tend to agree with is that some of the younger crowd tend to cave like a house of cards when the going gets rough. It seems like some people today have a little bit of an entitlement attitude, ask too much and tend to be put off and shut down.

That said, it certainly does not apply across the board, and I have seen many hard working people at CP this year who were a delight to deal with.

I really like Ouimet's comment, and that just reinforces my belief that he will be excellent for CP and for CF. If that comment was made about Commons, I'd really like to hear what he had to say about Cedars or the Gold Dorms. I think Mr. Ouimet gets that you have to treat employees with respect and understand the value they have to the company. You treat a seasonal employee with respect and create a sense of pride for working for CP and that will pay off 10X in how that employee treats guests. And customer satisfaction really is the bottom line.

A job is a job! Anyone who has one should be thankful they do. Sometimes you have to do unpleasant things or put up with unpleasant working conditions so that you can earn money to enjoy the things you like to do.

DEAL WITH IT! STOP THE MOANING AND COMPLAINING! IT'S CHILDISH!

It isn't that easy freak. If you, as a paying guest of Cedar Point, want better, faster, higher quality service then a LOT of that is going to rest in the hands of the employee. If the seasonal employees are not motivated for one reason or another then you have to address it.

I think Cedar Point has a lot of the resources to address these issues, or has the capability of having those resources. But, what has been an obstacle over the past 15 years or so is the leadership at the top that does not value the seasonal employee nor their working/living experience. And, I'm not really suggesting it is about compensation. I didn't think the wages were unfair as a seasonal or as a full time employee.

If you have done ANY research into what makes today's young generation tick is not wage and salary. It is about making a difference, having fulfillment and enjoyment, etc. As part of their employee activities Cedar Point should be doing charitable work in the community. They should be providing a better living environment and promoting healthy activities, exercise classes, etc.

Imagine you are a BUNAC (foreign exchange) employee and you spend a summer living in the dank rotunda rooms at the Breakers or, god forbid, Cedars or Gold dorms. And, picture them going back home and telling their friends and loved ones about that experience. What in the world are people hearing about Cedar Point, Ohio, and America for that matter? Frankly, I find it a bit embarassing and I haven't worked there in almost 14 years now.

If our mantra in America was, "sometimes you have to put up with unpleasant working conditions so that you can earn money to enjoy the things you like to do" then where would we be today? There is a reason business magazines put out stories about the best places to work and not the worst places to work.

dammie16 said:

TwistedWicker77 said:
2) Constant fire drills in commons. It will be 3 o'clock on a Wednesday morning and we get rudely awoken by the alarms and have to stand outside for another hour until they shut the damn alarms off! To top it all off, most of us have to be at work at 9:00am. Come on now!

5) Employee Food. Now I didn't expect to go in and receive a full course meal and have it brought to my table, but the quality of the food at the price offered was outrageous. Not to mention the caf is the #1 place for people to sit there and gossip about eachother like we're in high school again!

8) No motivation to come to work. I'm not asking for a pizza party every time a crew does something right, but something as simple as a pat on the back or having someone higher up than you actually getting to know everybody in the area you work in, or even coming over to let you know that you are doing a good job and to keep up the good work, is enough to motivate somebody to come to work the next day with a positive attitude (it motivates me atleast). No positive reinforcement whatsoever!

I cut the rest because they have been beat to death already. Here is my response:

2)The dorm I lived in in college had 56 Fire drills over a 14 week semster, only two were planned and happened around noon. 90% of the unplanned ones happened between midnight and 5am. The all male dorm across the quad had 68 drills, only 2 planned. SO not to sound harsh, but boo friggin hoo. It isn't CP's fault, would you rather they removed the fire alarms? Didn't think so.

5) The food has been covered I left this because of your comment about High School, sounds like you hate that it turns into High School gossip. Keep that in mind for below.

8) If you want to be a mature adult, get over this. Hate the High School gossip? Then why do you want a gold star for doing your job right? As a manager I give my people a "pat on the back" when they go beyond normal capabilities, such as down a man and still get the same numbers things like that. They don't get rewarded just for doing their job as intended. Grow up. If you want a gold star every time you do a job right go back to High School.

LMAO! Why do I sense so much hatred in this reply?

2) Good for you for counting every single planned and unplanned fire drill you had/have in college. I can tell you had a great experience! I apologize for not elaborating a little better, but every time I come back from Louie's, a crew outing, or the park at a late time, security wants to stand around outside at commons and hit on any girl they think is cute instead of walking through the outside of Commons and through the halls LIKE THEY'RE SUPPOSED TO, to prevent this from happening. For the record, I'm not the only one who thinks it's stupid, so I'm basically speaking for others who don't know about this forum. Oh, and did I say I wish they would remove the alarms? "DIDN'T THINK SO"!

5) HUH?!

8) Ummm, the very first sentence of your reply talks about being a mature adult. Please take your own advice. Can I ask you something? Did you actually read my post, or did you just pick out the certain things you wanted to rant about? I HAVE went above and beyond my job to be a great employee and have gained so much respect from my fellow co workers and my Team Leader. I've been rewarded by them with compliments. They have also nominated me for so many Cornerstones, I should have 3 Cornerstone pins if they had all gotten approved. Sadly ALL but 2 were turned down. Let me ask you one more question: Do you, or have you ever worked at Cedar Point, and in what department?! Because where you work and where I work must be 2 COMPLETELY different work environments.

The last response goes for everybody who says "Young people expect so much for just doing their job that they're SUPPOSED to do". I do my job, I do it well, and also go above and beyond my job. But have never received more than 2 Cornerstones for my hard work. THAT'S THE POINT I'M TRYING TO GET ACROSS.

I didn't really sense any hatred from dammie. Being brutally honest and blunt is not hatred and no offense he hasn't really had the condescending tone you seem to have (though admittedly I could be reading all of this with the wrong inflection and intent)

as far as #5 he was saying that the CP caf is like a high school cafeteria in set up so that is going to sort of automatically breed inane, stupid, gossip

#8 again, blunt and honest, what he said wasn't immature. I promise you that Dammie has plenty of experience working for CP and as a TL.

Now let me get this straight

"They have also nominated me for so many Cornerstones, I should have 3 Cornerstone pins if they had all gotten approved. Sadly ALL but 2 were turned down."

"so many" = 3? and if you should have 3 but ALL but 2 were turned down, does that mean you've had one turned down and you have 2?

3-1=2. Again no offense but this is where I'm getting a sense of immaturity, You've started to outline how loved you are at CP and listing off achievements comes off as "look at me, I've won so much you should respect me and I work had and get awards" It just comes off as childish because you're flaunting it at people you assume don't have them. I'm not trying to be rude with this, simply respond like Dammie was, and to say at least to me (and again I may be reading this completely wrong and be alone in this thinking) thats the way what I have read is coming off. Lots of people have their names on plaques in park ops, you'll find me and plenty others. I still don't really get what point you're making at the end. so you're saying (in response to us) "young people expect so much" and you've gotten what people expect to get?

I mean I really don't understand, lots of people have done their job really well and not even received a single pin so I'm unclear why they got pulled into the conversation completely.

I feel I perform above and beyond the capabilities of what I'm supposed to do at my CP job. Others that work with and for me can vouch for that. But you know what? I don't need recognition. I don't need a plaque, or pins, or a pat on the back. I am SELF motivated to do a good job because I love what I do there. I don't even care if the guests personally mention me in trip reports or guest comments. I know I do a good job because I see the satisfied faces of my guests, if they arent satisfied I take steps to fix the problems. That is enough for me.

This is where the mature adult/childish line is important. A mature adult finds a way to motivate themselves when doing something they get satisfaction from. A child looks for recognition as if to say, "Tell me I'm doing a great job by rewarding me." If you don't get satisfaction from doing your job then NO ONE can motivate you. I've taken management classes and seen this first hand in both my big boy job as a manager and at CP as a TL.

To just directly respond to a few points. I did pick what I wanted to counter because as I stated in my VERY FIRST SENTENCE, the other points you made had been argued pretty thoroughly already in the last 5 pages and I didn't want to be redundent.

#1 - The RA's kept a count not me. I was just trying to point out that when living in a dorm environment it is going to happen. You honestly just need to get over it.

#5 - Was a set up on how you hate high schoolish things like Caf gossip. I was agreeing that the gossip happens.

#8 - I covered this in my above paragraph. You seem to have no self satisfaction in doing a good job. You should work on that.

Again I'll apologize for sounding condescending if that is how you took it, but honesty is something often misconstrued for condescension. Especially on the internet.

josh88 said:
Now let me get this straight

"They have also nominated me for so many Cornerstones, I should have 3 Cornerstone pins if they had all gotten approved. Sadly ALL but 2 were turned down."

"so many" = 3? and if you should have 3 but ALL but 2 were turned down, does that mean you've had one turned down and you have 2?

3-1=2. Again no offense but this is where I'm getting a sense of immaturity, You've started to outline how loved you are at CP and listing off achievements comes off as "look at me, I've won so much you should respect me and I work had and get awards" It just comes off as childish because you're flaunting it at people you assume don't have them. I'm not trying to be rude with this, simply respond like Dammie was, and to say at least to me (and again I may be reading this completely wrong and be alone in this thinking) thats the way what I have read is coming off. Lots of people have their names on plaques in park ops, you'll find me and plenty others. I still don't really get what point you're making at the end. so you're saying (in response to us) "young people expect so much" and you've gotten what people expect to get?

I mean I really don't understand, lots of people have done their job really well and not even received a single pin so I'm unclear why they got pulled into the conversation completely.

Now, I don't understand how you can sit here, call me childish, and say that I'm over here flaunting my "list of achievements", when you continue to say "Lots of people have their names on plaques in park ops, you'll find me...". That was irrelevant, so please refrain from the attempt of trying to call me out. Also, the lack of respect for other's opinions by not being able to take into consideration that my original post was MY POINT OF VIEW! MY OPINION! Talk about the pot calling the kettle black. If your name is on Park op plaques, shouldn't you know how Cornerstones work? (I mean, maybe I just read your post wrong but the 3-2=1, threw me off like whoa!) Allow me to explain myself...There are 5 Cornerstones: Integrity, Cleanliness, Courtesy, Safety, and Service. If you meet all 5 Cornerstones, happen to get nominated, AND approved, you receive a Cornerstone pin. By "So many" Cornerstones, I'm talking about atleast 15 nominated Cornerstones. (Actually it was probably a little more than that but I don't want to make it seem like I'm flaunting my achievements.) There are 5 Cornerstones altogether, I have been nominated for a Cornerstone so many times, that I should have 3 pins... 5 x 3 = 15! 15 nominated cornerstones. ;)

dammie16 said:
This is where the mature adult/childish line is important. A mature adult finds a way to motivate themselves when doing something they get satisfaction from. A child looks for recognition as if to say, "Tell me I'm doing a great job by rewarding me." If you don't get satisfaction from doing your job then NO ONE can motivate you. I've taken management classes and seen this first hand in both my big boy job as a manager and at CP as a TL.

Well sir, that is your opinion, and like I said before, I can respect others opinions. Always have always will! But before I elaborate on this post, allow me to say, if you want to be stuck on the difference between a mature adult and being childish: A mature adult respects the opinions of others! Until you can do that, please get refrain from this subject.

Now, I want to apologize for not really making my original post detailed. If Cedar Point has the Cornerstone program, it is to recognize an employee for their hard work. So do you agree that they should do away with this program? Do you think the plaques in Park Ops are pointless and should be removed if recognition is childish? This is what I'm talking about. Me, along with many other employees who work hard, haven't even received the Cornerstones we know we deserve, BUT you have employees becoming Supervisors when we all know others deserve it more. Which brings me back to #3 of my original post, Unfairness. The ones who don't deserve any recognition, are the ones who get promoted for all the wrong reasons. Please don't get me started on that.

In closing, I want to apologize if I have offended any of you with my posts, but I am not sorry for expressing MY OPINION and MY POINT OF VIEW from the experience I had while working at Cedar Point.

Pete said:

TwistedWicker77 said:

FINALLY, to those of you who say "The biggest problem with people, especially the younger crowd is that they want more for less. They want to have all the fun with out any of the work or responsibility that comes with it." Ok, well everybody has their own opinion and I respect that, but it sounds like a very strong opinion to me. If that is how you feel, talk to Matt Ouimet! He took one round around commons and basically called it a hell hole...AND THEN PROCEEDED TO SAY "you expect them to live here and look forward to coming to work here?" He also said that he is "all for the employees at Cedar Point and not the employers". He really sounds like the change CP needed all these years.

What I tend to agree with is that some of the younger crowd tend to cave like a house of cards when the going gets rough. It seems like some people today have a little bit of an entitlement attitude, ask too much and tend to be put off and shut down.

That said, it certainly does not apply across the board, and I have seen many hard working people at CP this year who were a delight to deal with.

I really like Ouimet's comment, and that just reinforces my belief that he will be excellent for CP and for CF. If that comment was made about Commons, I'd really like to hear what he had to say about Cedars or the Gold Dorms. I think Mr. Ouimet gets that you have to treat employees with respect and understand the value they have to the company. You treat a seasonal employee with respect and create a sense of pride for working for CP and that will pay off 10X in how that employee treats guests. And customer satisfaction really is the bottom line.

THANK YOU SO MUCH! Finally somebody who knows what I'm talking about. I also want to thank you for realizing what I've been trying to say when treating an employee with respect makes a difference with their performance at work. Not that it has ever effected MY work per say, but we can't sit here and pretend it doesn't to others...because it does and I have witnessed it many many many times.

I agree that Ouimet is going to be an outstanding change for everything. I wish I could have heard what he had to say about Golds and Cedars. I've been in Cedars a few times and quite frankly, I think 1500s of commons is just as disgusting as Cedars. Granted I didn't step foot in the bathrooms at Cedars. Just knowing that he is all for the employees as much as he is with the employers, makes me feel that the crews, no matter what department, will be on point within the next couple years, when everything starts to take effect.

Wow, nothing more interesting than watching two bad debaters go back and forth. It is like watching the Presidential debates.

A mature adult doesn't have to respect the opinion of others. A mature adult listens to the opinions of others. If your opinion is baseless or incoherent...I don't have to respect it.

The Cornerstones (of which there were four for many years) lost some significance in my opinion when Dick decided that "Integrity" would be added. You can't preach a cornerstone you yourself do not abide by. As such, it took some of the shine off the entire program in my opinion.

As much as I look forward to seeing how Ouimet impacts the company, the most interesting aspect to me will be how he handles the human resources. Is it exciting to see a new roller coaster go up? Sure it is. But, I don't think that will have as much significance on the company and the culture as will the way he handles staff training, development, communication, HR, employee housing, and so forth. That is the type of stuff that will lead to more content employees and better guest relations across the board. Heck, maybe they won't need to fly half way around the world looking for folks to staff their positions.

You simply can't say you value your employees and then put a less capable person, your son, in a GM role. It is the opposite of Integrity. You can't say that you value your employees and then house them in Cedars and Gold dorms. It is the opposite of Safety and Cleanliness. If your actions don't mirror your words then nobody will have confidence in you as a leader. And, it all starts from the top.

Chief Wahoo said:
Wow, nothing more interesting than watching two bad debaters go back and forth. It is like watching the Presidential debates.

A mature adult doesn't have to respect the opinion of others. A mature adult listens to the opinions of others. If your opinion is baseless or incoherent...I don't have to respect it.

Since when have you ever heard of a mature adult not respecting anything? Why would a mature adult be disrespectful? Not being able to respect one's opinion and disagreeing with one's opinion are 2 different things, if that's what you mean. In this case, I don't agree with you sir, but everybody is entitled to their own opinion, and I respect that ;)

However, what I do agree with is everything else you said. The Safety and Cleanliness comment is great! I never thought about that. If they do happen to rebuild employee housing, will the cost of summer living go up? If Ouimet gets us out of the debt we're in, will we receive time and a half? Will we get our bonuses back? I have so many questions that I want to ask, but all I know is that a lot of people liked when he worked for Disney so there are a lot of high expectations.

Having a recognition program is not a big deal.

Needing that recognition to prove you are a good employee is.

Plenty of good employees don't get recognized at companies all around the world.

Plenty of wrong employees get into supervisor positions at companies around the world.

Your opinion is your right, but this topic is about CP mistreating employees. The OP and those defending the OP's position are trying to prove that CP is some demon of an employer. The rest of us have simply been pointing out that CP is really no different then a large majority of companies and that most of the arguments as to why come across as childish. Opinion's that lead down the line of,"Say what I worked hard where is my reward. CP is Terrible," tend to be called childish.

Again I'll repeat for clarity. I don't care what your opinion is, but if your opinion is childish in nature then I will call you out on it and show you why.

Chiefwahoo is right. I did listen to your opinion, I just simply disagreed with it and I sure as heck don't respect the opinion of someone who seems to have the need to prove himself a "worthy" employee.

Guest service jobs are for the guests. If you respect the opinion of CP management more then the opinion of your guests then you are all the way to screwed motivation wise. If my guests are happy, I know i'm doing a good job. I don't need CP to tell me that.

Big breath...be nice.

Ok, if your opinion is that homosexuals, blacks, Jews, or some other minority are any less than whites then I do not have to respect that opinion. I can listen to it...as sick as it will make me...but I sure as heck don't have to respect it.

If employee housing gets vastly improved then yes, the cost to the employee should go up. It should not go up so high as to become a disincentive to working there but it should go up. I want to say I paid something like $53 per paycheck when I lived in Vista Way housing at Disney...and it was worth every penny. I had a blast at that place. Swimming pools, tennis courts, basketball, fitness room, etc. I didn't think twice about that payroll deduction.

Seasonal employees should never get time and a half. It is a seasonal position.

I think the bonus should come back. I found it to be an effective tool when I worked there. Maybe not for everyone. But, when an employee was getting an itchy trigger finger to leave earlier than their contractual date (a date I had relied on as a manager all summer long) then sometime that bonus amount, which could be upwards of a thousand dollars, did help folks think twice about it. Did it prevent everyone from leaving? No. (Though I just don't understand the rationale of leaving $1000 on the table.) But, if it even saved me 5, 10, or a dozen employees then those hours were EXTREMELY significant to me during hell week or bonus weekends. Every body I had meant a few less beds I had to make myself in the hotel.

I think it should not only come back but I think they should up the hourly rate of the bonus when they get to the last couple of weekends of August and into September. In fact, maybe that is the way they offset the budget impact. Start the bonus later in the year. I don't know if they still do the free tickets but you generally couldn't get there unless you worked X number of weeks. Well, start the bonus accural at that same time.

Have they worked with the BG campus to bring any college classes over to the park? If I could earn a few credits while working at the park there might be a nice incentive there too. Why couldn't they offer some hospitality, tourism, business, or other classes? It doesn't have to be identical to the Disney College Program but why reinvent the wheel? There is nothing wrong with stealing ideas. Heck, Walt did it...and did it effectively.

Chief Wahoo said:
Big breath...be nice.

That's what I've been thinking the past 3 posts I've made because people comment with closed minds and hypocrisy.

Dammie16 said:
Your opinion is your right, but this topic is about CP mistreating employees. The OP and those defending the OP's position are trying to prove that CP is some demon of an employer. The rest of us have simply been pointing out that CP is really no different then a large majority of companies and that most of the arguments as to why come across as childish. Opinion's that lead down the line of,"Say what I worked hard where is my reward. CP is Terrible," tend to be called childish.

Oh my goodness, here we go. In regards to the first sentence that I quoted you, I agree. It's about CEDAR POINT mistreating employees. Not other companies and your "big boy job"...We're talking about Cedar Point. So stick with your original intent.

Moving on, ONCE AGAIN!, did I ever say: "Say what I worked hard where is my reward. CP is Terrible"? I know I didn't, so get off that subject as well if the intention of your reply was directed towards me.

Lastly, have you ever worked as a Ride Op? Going back to my original post, we have manuals we must follow. Why would I disregard the manual and all of it's contents in order to allow a guest to break a safety rule and/or procedure, just to make them continue on with their day when they will never think anything of it for the rest of the day? Maybe I'm missing something, but the last paragraph in your post has me thinking that I shouldn't listen to what I'm told to do, but take matters into my own hands, disregard all of management, just to allow (for example) a child under the height requirement, cross through the train. I know I'm a good worker and I appreciate the compliments from my fellow co workers and TL/ATL, but the way management wants to treat people after everything they do and put up with, just is not ok. And if the employer of a "big boy job" ever does this to an employee, their business wouldn't make it anywhere I can guarantee that.

Also, one can't sit here and call me the immature one, when they want to continue to reply back with their strong opinions without an open mind and come at someone by telling them to grow up.

Dammie16, here's the thing, you should just stick with being TL of Screamsters. The guest interaction that screamsters have, opposed to ride ops are 2 completely different things.

Chief Wahoo, You and me agree on some of the same things but also disagree on some others. No matter what somebody's opinion is, I always respect the fact that they have an opinion about the situation. Now go ahead and compare your example of blacks, jews, homosexuals being any less than whites, to my original post's intentions and point of view. It's a little strong if you ask me.

I understand how the cornerstones work, I was honestly just confused on your math and wasnt sure how many you meant. since you had said 2 and 3 I was confused at that point and just trying to clarify. My point about the plaques was similar to what dammie mentioned, there are lots of people on them it's a "big deal" but its not really a big deal. Hence the mention of myself I've never in my opinion gone above and beyond at the park, I just focus on doing my job the best I can. I don't know, ask dammie, he's worked with me, I can't judge myself really.

as far as your opinion I'm not attempting to disrespect it, you are just as entitled to yours as I am to mine, I'm perfectly fine with that.

"Also, one can't sit here and call me the immature one, when they want to continue to reply back with their strong opinions without an open mind and come at someone by telling them to grow up."

You talk hypocrisy and all that you've mentioned directly above and then start telling people what they should and shouldn't do.(see below) You are telling him to grow up, you've just changed the language and are participating in the same closed mindedness you're talking about because his opinions and experiences are different than yours. He shouldn't be marginalized and his opinions aren't lessened because his experiences differ from yours, they present another side of the discussion.

"Dammie16, here's the thing, you should just stick with being TL of Screamsters. The guest interaction that screamsters have, opposed to ride ops are 2 completely different things."

In reality they are pretty similar. The Screamsters also have manuals and rule books and are supposed to enforce things and stop guests from doing the same things any ride op is supposed to if they see it happening. Sure the conversational interactions are different but the policy aspects are still there.

Seeing as how this is only tangentially related to the original post and has now degraded to nit picking arguments I'll end with this, One dorm change I could never get behind was the keeping non employees out of the dorms (I understand their reasoning behind it, not sure I agree, though part of it I'm sure is safety) that really just further emphasized the prison aspects of some of those dorms. I'd take a college dorm over those any day.

Dammie16, here's the thing, you should just stick with being TL of Screamsters. The guest interaction that screamsters have, opposed to ride ops are 2 completely different things.

Your right Screamster TL is very different in one sense. It is much more demanding. Our guest satisfaction is based directly on our product which we control. If a guest hates your ride it isn't your problem because you can't fix it.

And really the guest interaction is very similar in problem situations.

There are many ways to keep a guest happy when you are explaining policy to them too btw. I've worked in customer service before I know how it is too.

Seeing as this is degrading into you flaming everyone who disagrees with you and not paying attention to the points being made I'm just gonna let this one go. Have fun hating on CP, good luck in real life you're gonna need it with your attitude.

dammie16 said:
Seeing as this is degrading into you flaming everyone who disagrees with you and not paying attention to the points being made I'm just gonna let this one go. Have fun hating on CP, good luck in real life you're gonna need it with your attitude.

Funny, because that seems to be how you portrayed yourself to me. Did I ever say "I hate Cedar Point!"? Or did I just list a few issues I had while working there? I won't ever work there again, but my past experience as an employee is not going to stop me from attending as a guest in years to come.

A guest hating a ride I work and hating the rules ALL rides have to follow, are different. I would be lying if I said "all guests have gotten mad when I tried explaining policy to them", but the majority of them do. Some of the policies we had to follow were off the wall. As a result, it would anger guests. Believe it or not, guests come to Cedar Point already with a pissed off attitude and try to find someone to take it out on. It just so happens that they take it out on an employee who is trying to do their job efficiently while following the rules, no matter what department you work in.

PS: If your customer service skills are above par as you claim them to be, telling ANYBODY to "grow up" and "get over it" will result in a reaction. I didn't post on this thread looking for an internet argument because I am better than that. But continuing to reply back doesn't make either of us the mature adult. Take that into consideration the next time you try to call somebody out ON THEIR OWN OPINION!

Josh88, I'm not even going to read what you said because A) I already have a headache. B) You and Dammie16 know eachother personally so of course you're going to be on his side because any friend would stick up one another. and C) Like I said before, I am better than arguing with somebody over the internet. We all look foolish for letting it get this far to begin with. Have a good one everybody!