I will have to say that I have never had a bad experience with employee attitude at CP. Even when I returned the bad waffles last year, they were fairly nice about it, even though they probably thought I was a bit picky.
Of course, the flip side of the coin is this:
How nice are you to the employees? I have found that if you are courteous, use polite words and tones, and make reasonable requests, you will rarely encounter an unacceptable response. I have worked in hospitality and in food service, and I can tell you, neither are a picnic when the going gets tough. It's even worse when someone makes a total ass of themselves with outrageous demands, shouting, cursing and a load of attitude.
It's absolutely amazing how people react to the words "Please" and "Thank You". Use them often!
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Timothy A. Bretz
"Remember to pillage before you burn"
http://ourworld.compuserve.com/homepages/tabretz