Rude guests at Breaker's Express

We stayed at Breaker's Express Sept. 5- 7, and I can't believe how rude some of the guests were to the employees there. It seems every time I walked through the lobby I heard another guest arguing with or yelling at an employee.

When I was waiting in line to check in, a couple were both complaining loudly about having to upgrade their two kids tickets to adult.....they kept arguing that they had made the reservations 6 months ago and their kids were shorter than 48" then so they shouldn't have to pay the upcharge. The parents kept demanding to have their kids re-measured, and three different employees measured both kids, who seemed to have grown at least 6" since the reservations were made. The parents were demanding a refund from the hotel staff, and were still standing there arguing after I checked in and headed to my room.

At the express breakfast table the next morning a couple of women were complaining about the coffee to the employee who was sitting at the table. Their manner was very demeaning. What did they want, their money back? It was complimentary coffee.

As I was headed out the door a man was at the front desk demanding to know why their was decaf in his room when he only ever drank regular coffee. He wanted them to inform the housekeeper that she was not to leave any decaf in his room. The employee was kindly explaining that he had just checked in that day, and the housekeeper always left both kinds of coffee in the room. He demanded that she write a note for her so she could get it right the next day.

When I left to go to the park the next day someone was complaining to the front desk employee about the rides that were open for early entry. Whatever their kids wanted to ride wasn't included and they wanted to know why.

I was just amazed that so many people were being rude on what should be their weekend of fun and relaxation.

Welcome to Earth. :)

Some people are a-holes and always will be. Unfortunately we can't just fit them with cement shoes and drop them next to the green train.

I know, it just amazes me how much these employees put up with and still manage to keep a smile on their face.

As an employee, you don't much choice. If you argue back, then you'll catch crap from your manager for arguing with a guest. That goes all the way up the food chain.

Of course, they should have left a box of decaf in that guys room and 2 things of regular. Just for being an ass.

Sounds like that one guy needs to try the decaf.

djDaemon said:
Welcome to Earth. :)

Welcom to the United States. :) Whoever came up with the saying, "the customer is always right," should be thrown in prison for life.

Customers are always right. Asshats are not.

^^^^ That GREEN TRAIN again....my baby never had a green train......:)

As for rude guests, I just heard a story where a bunch of people were leaving the park and zoomed out thru the toll booth and did nasty things to the employee in the tolls. He was a friend of my friend and told her, but my friend never told me the whole story.....oh well.

I only worked there (CP Resorts) for four years but I could write a book on the strange guest behavior. I think one reason it is prevalent there is that they get lots of guests who don't typically travel or stay in hotels. You'd be surprised how many folks don't own luggage and would just bring their belongings in garbage bags. That is NO joke.

Since they don't often travel either their expectations are WAY to high or they just don't know how to behave with any kind of decorum.

Hmmm....maybe I should write that book.

Even though the customer is always right, if the rules and expectations are written out, they are wrong. Can you even make a reservation 6 months in advance? What is the big deal if you have both decalf & regular coffee?

Another guy was demanding a refund of his $10 parking fee because he went in the park the day BEFORE he stayed on the property. The employee explained three times that that is not their responsibility to refund parking for a day that he was not a guest at any CP hotel, but he kept demanding and they finally gave him his $10.

He was being such a jerk that I was hoping they wouldn't give in to him.

ice said:

I was just amazed that so many people were being rude on what should be their weekend of fun and relaxation.

Must be from South Carolina :)

I thought it was great when I went to find a hotel for my first CP trip in 2003 that they had built Breakers Express. The problem is it IS a budget hotel, so the clientelle is people who want early entry to the park and want to save money - some working class with less respect in general because of their upbringing (redneck or other derogatory name you wish to describe them), others just self-centered A-HOLES period.

Did anyone ever think these people had a reason to complain? So if I go to a hotel and there are dead ants all over the bathroom floor (this did happen), I don't have a reason to be upset...especially when your paying an unbelievable amount.

If you read the posts above the complaints aren't always reasonable. I've been in the food/hotel/hospitality industry since I was 16, and believe me MOST of the really beligerent people are not making a reasonable complaint.

ice said:
As I was headed out the door a man was at the front desk demanding to know why their was decaf in his room when he only ever drank regular coffee. He wanted them to inform the housekeeper that she was not to leave any decaf in his room. The employee was kindly explaining that he had just checked in that day, and the housekeeper always left both kinds of coffee in the room. He demanded that she write a note for her so she could get it right the next day.

Please don't tell me people are actually using the in-room coffee machine!? Even in JW or Conrad hotels I would never dream of using those!! Just thinking about that makes me want to sterilize my mouth and brush my teeth! Gross.

Btw, Breakers Express is the best value hotel in Sandusky, IMO.

Not to be anti-Breakers Express, but last fall when I went to book a hotel room BE rate was a LOT higher than previous years. So I did some internet research and got a good review for the Knight's Inn Motel down the road. I'd say the room cleanliness, value, and staff friendliness were comparable to BE when I got a similar price, but the free breakfast at K'sI combined with a platinum pass early entry edged out BE just a little. For those without platinum passes I'd recommend BE also.

What amazes me is the amount of people that just want their money back. For all the amount of people I have dealt with that have had "complaints", they ALL want their money back. Small or large problems, they always want their money back AND tickets for another day.

I had one women mad because we closed the park an hour early for a storm and she wanted her money back. The ticket she got in with was a complimentary ticket from the company she worked for. Even then, THAT ticket was not even purchased by her company. It was given to them by my park for free. Can you believe the audacity?

Some complaints are legit but they do not warrant a refund. Only once in my life have I asked for a refund of a purchased item at a park and it was rightfully so that I deserved my money back.

During college, I actually had managers that stepped in and told overly-rude customers that there business was not welcome. It was an empowering feeling to know the manager of the place you work at has your back.

I normally do not voice my opinion on much, but I have to throw my two cents out on this one. I am a General Manager at one of the many restaurants on RT. 250 and I have never come across as many rude guests as much as I have this Summer. I have worked all over northern Ohio for my company, and have never been treated as badly by people as I have been treated in Sandusky.

Anyway, just wanted to get that off my chest.