Lighthouse Point Problems Oct 3-5

So we had booked back in July to stay at Lighthouse Point the weekend of October 3rd through the 5th. There were eight of us altogether, so we had to use the loft. Well, everything was set up, all the food was unpacked from two mini-van’s and the air mattresses and bedding were all settled to use on the loft. We had returned from the park at around 10:30 that night, since it was so cold, and I went up to the loft and heard a weird buzzing noise. That’s when I noticed an unusual looking gap, where part of the ceiling looked as if it were going to break apart. So I gave it a little nudge, and out popped two bees! I was like oh crap, so I ran out of there as soon as I could.

So we called the Camper Village office, and they said they will send someone out right away to look at it. So its now 11pm at night, and a guy shows up, he looks at it and goes "I’ve never seen anything like that before in my life, I really can’t do much about it, I am just a ride mechanic!" I guess they don’t have any maintenance people on staff this late at night that work on the cabins if needed. So a few minutes later another guy shows up, and he brought some duct tape and puddy to fill in the holes. (I guess they don’t have bee spray) Both of them looked pretty puzzled as to what they could do, so they told us we had better start evacuating cause we had to leave and no way could we stay. We had a ton of stuff too, plenty of food to cook for 2 days and all the stuff you need for your stay.

Meanwhile I head up to the front desk and they tell me there are no cabins or cottages available and they would have to put us in 2 rooms at the Sandcastle Suites. At this time its almost 11:30, and we didn’t feel like arguing, so we just said whatever for now. Back over at the cabin I guess the maintenance crew were swating at the bees, and I guess one of them made the hole in the ceiling much bigger than before, and out came about 30 bees. So there all running around in there trying to kill the bees and protect themselves. So now part of the Camper Village crew is trying to help us move all our junk to sandcastle because we so much for 8 people and 2 vans full + a car top carrier.

So by like 12:30am we got ourselves settled, not what we wanted, but had to deal with it. So the next morning we had no choice but to take all of our food, go back to our evacuated cabin, and just cook out from there! We couldn’t go inside, and we didn’t want to waste all of our food so we had to just cook it. It was without a doubt a huge hassle for us to go back and forth to cook the 3 times on Saturday.

We did speak with a manager, and we got $65.00 off our entire stay. Do you guys think that was worth it for hassle we went through? Should they have given us more money off? We tried to argue to get another Cabin, but there was nothing they could do, so they were kind of puzzled, because nothing with bees like this has ever happened before.

A few notes, when we first arrived into the cabin there were 3 dead bees on the ground in the kitchen, but who would of thought there was a huge nest of them up in the ceiling? I wonder if housekeeping would of noticed them when they go around and check the cabins, maybe that would have been a hint that this cabin is not safe? When we first arrived, the TV fried, you could smell something inside of it burning. So they had to come and replace that too. So we did not have a pleasant experience this weekend at all. We have stayed at lighthouse point since they opened in 2001, usually twice a year, and this is the first time we have experienced anything like this at all. The staff was friendly during all of this, we have wrote Cedar Point a letter with the concern about this, but they really don’t have much to say about this. What do you guys think?

By the way, all this happened in cabin 100 too.

Thank you for postin the cabin number. I have a cabin booked for closing weekend and will make sure to request a different one. I've stayed at LHP several times before and never had a problem. Sorry to hear about your troubles. I guess it's good that they gave you the $65 off and gave you two hotel rooms. Seems like they handled it as well as they could. Hopefully the trip was still good.

I loved lighthouse point the first time I stayed in it this summer in July. It was nice and super clean but when I returned the last week in August it was very dirty.

No one had cleaned the big windows and they were smeared so much you could not see out. There were potato chips in the bunk beds and the bathrooms were not clean.

I did not complain but it has made me think twice about paying $250 for it again.

My only issue outside of the cleanliness is that I find the bathrooms very small.

Try being 6-3 and taking a shower in a cabin!

I know people in big groups like lighthouse point but I honestly can not imagine having more than 4 people stay there. I felt I was stretching it with 4 when we were all getting ready in the morning.

I like them, particularily the patio but I do find them small. Maybe I am more partial to adjoining rooms in the hotel.

Most likely they had housekeeping clean the cabin the previous weekend on Sunday night or Monday, and then left it all week. (That would make sense at least)

So they probably didn't do a visual inspection prior to you guys taking the room. If they were booked, there wasn't any way they could give you another cabin. (Understandable)

$65 off the trip seems low, but then again I guess it's good they even found a room with as many people that were there. It sounds like they sold out all of their resorts.

I would have been annoyed, and probably would have wanted more off my stay, but what the heck are you going to do? It's not like they intentionally screwed you over. Stuff happens.

Yeah I know, stuff happens. But Sandcastle hotel was not even half full the entire weekend we were there. I think they only used 2 or 3 of the wings the whole weekend.

While I'm sure it was pretty inconvenient, that is a pretty hilarious story. I'm sure you'll look back and laugh eventually, if not already.

Did anyone happen to have a video camera? I feel bad that you had such a hassle. But, the show would have been worth it! :)

How was your stay at Sandcastle?

In customer service terms: you still were able to stay on Point, you got money off your booking, and they apologized and helped you move luggage.

How is that not enough? Why do people always try to get more than they deserve? It seems like people who don't get the whole darn thing for free get pissed off.

I think the park did just fine, and besides a MINOR inconvienence, accomodated you in a way that should have made everyone happy.

Minor? While I think CP did a reasonable job, I don't think you get it.

At SS, they weren't able to cook like they would have been able to at LHP. Thus requiring driving to their cabin to cook their meals. Not exactly a minor inconvenience.

Our stay at Sandcastle was nice, the new rooms look great. But its still NOT what we wanted. For months we had planned to stay in the cabin, and then after what took place we had to go to Sandcastle since all the Cabins were booked for the weekend. I don't think they realized how much food we had, and they couldn't understand how we wanted to cook it and didn't want it to go to waste, and then the hassle we went through the entire weekend, we just could not enjoy ourselves as we would of liked.

I did talk to Cedar Point about Saturday night during closing weekend, we had originally booked a room in the bon air section, just for a cheap stay. And they decided to upgrade us to a lakeview suite no charge. So I guess they do feel bad to some extent, but they still won't give us any more money back. It sounds to me like its not a big deal to them, even though nothing like this has ever happened before in the cabins. I guess theres really not much more we can do?

I do get it, but thanks for assuming I don't. I get that people are inconvienced by everything and anything and demand the world in return.

I think the park did just fine, end of story. But thanks for calling me out.

This is a little bit different than just being inconvenienced and expecting the world handed to you in return. While I agree they did the best they could with the resources available, but taking a crapload of stuff to go camping for the weekend, only to wind up in a hotel room - talk about 2 vastly different accommodations.

I'm pretty sure that's all we're saying here. They paid for a cabin, packed for a cabin, expected to stay in the cabin all weekend. Once the situation happened, not only did they have to move all of their stuff into a hotel, but the hotel didn't offer the same amenities.

Sure, it all worked out in the end and nobody was injured because of it (save for a few bees), but from a customer service standpoint, refunding only $65 (which, by the way, seems to equal the difference in price between the 2 for the weekend, so it's no skin off anyone's back) doesn't seem to be "quite enough" - Now that they've upgraded him to the lakeview room for closing weekend, I'd say that's acceptable (at least to me).