July 21st and 22nd

All Consumer support is based in India, Panama, and everywhere else that has Indian type people.

Most business support (employee purchase program, small & medium business, state/local government) is still based in the US, mainly Texas and Tennessee. The Helpdesk (where I work) is the place where if you have a virus/spyware, you pay $50 for me to help you remove it and you only get 3 days to call in about that same issue. I also do stuff like guiding you through setting up networking, teaching you anything about Microsoft Office or burning Cds, and technically just about anything you want to ask. The only thing we dont support is setting up servers and anything having to do with Domains.

When I get calls though, people don't treat it like I'm someone trying to help them. After paying, they think I'm a magician and I can make the computer do anything they want it to. Which obviously is never the case. I just wish people's attitude would change, cause I really am just a guy that knows about computers and is trying to help.

When I get customers, that actually are just wanting help and appreciating everything I do, I make sure they know how rare they are and that I appreciate them not having an attitude with me. But I only get these calls maybe once a week, and I take around 20 calls a day.

When you get hired to work for Dell, you dont actually work for Dell. You work for this crappy temp agency that gives you 1450 hours total to work for them. If Dell doesn't hire you in time, then you're hours run out and you dont have a job anymore. So, right now, I'm about to switch over and work for my cable company, Comcast. Getting hired by Dell is rare since great techs are a dime a dozen there.

Anything else you wanna know I'd be glad to spill my guts; how techs research, training, etc.
*** Edited 7/30/2005 5:10:12 AM UTC by Carpy***