employee training

I would like to know how employees are trained once they get to their job whether it is working a ride, working a game or cleaning the park. There is a lot of contact with park guests no matter where you work so, are you taught how to handle angry guests and different situations that come about?

When I worked at the park in '02, the TL's and ATL's were required to attend monthly conflict resolution classes. In other words, if you come into with an angry guest or a situation you feel uncomfortable with, direct them to your immediate supervisor.

@ the park, I never actually had any formal 'customer interaction' training (this was back '94-'97). Nowadays, at my current job (retail)- we have to take classes every three months on conflict resolution, sensitivity training, political correctness, and even one on "possible legal pursuance". Ack!

I understand that this is a wise idea legally and ethically speaking- but it's almost overwhelming at times.

It'd be interesting to hear an international employee's point of view on the matter.