Cold food at the Burger Patio 8-27

While we don't serve nearly the variety of food that Cedar Point deals with, giving our employees a 50% discount helps with quality control. If they aren't serving something they'd be willing to buy, they know the customer won't buy it either.

Food is good, service is the worst aspect of it at the parks now though.

Food improvement I also think is in a decline since they made the decision to invest in F&B a few years back. I attribute this mainly to season long dining plans...They have their money, they provide the meals with marginal improvement (Kings Island to me is a prime example here).

However, specialty food at the park is drawing me in more. Melt, Guy Fieri's Friday Flavortown, and Pinks generally keep me happy. Aside from that, the regular food stands I agree serve nothing spectacularly pleasing.

What is Guy Fieri's Friday Flavortown and where is it? Never heard of it.

XS NightClub said:

Permanent Food Trucks or Third Party run Stands is a great idea.

A return to their roots, so to speak. I don't know that they would do it, but I would LOVE to see Berardi French Fries make a return to the park as the exclusive french fry served in the park instead of the hit or miss fries that they have now (depending on which food stand you are ordering from).

^^TGI Fridays :P

Guessing you don't remember him being the spokesperson for the brand there for awhile, or my sarcasm detector was slightly broke haha

Yeah, Guy Fieri's Friday Flavortown appears to have been a limited association between the restaurant chain and the only Food Network Star that Food Network Star has ever found.

He does have six Fieri branded restaurants, all of which I would avoid.

Full disclosure: while I don't particularly care for the guy, I have enjoyed a number of restaurants thanks to seeing them on his Diners, Drive Ins and Dives show. Of course, given Food Network's propensity for marathoning "Triple D", it's hard to avoid :-)

Oh that's easy to avoid, when the wife puts on Food Network, that s a free pass to go play video games.

MaverickLaunch said:

I think some here are missing the point. The customer should not be put in the position to have to go back up to the counter to ask for a replacement.

But you know what definitely doesn't resolve the situation? Waiting to complain about it on PointBuzz with a story about how you were too drunk to handle it like an adult at the time.

jimmyburke said:

The Firehouse food truck is indeed a good one. It was here where I work in Cleveland as we had "Food Truck Friday" here this summer. Excellent tasting burgers for approx. $10.00 or so.I chatted with the proprietor and mentioned that I had seen them at CP quite frequently. He said that next year they will be there at CP full time, as in permanent.

There you have it, Lemon Chill Guy style info leaked.

I will never eat another CP burger once Firehouse sets up permanently next year at the park. I visit them regularly on Walnut Wednesdays just outside the building I work at in Cleveland. I have gotten to know Frank, the proprietor, and his family quite well. They were supposed to get delivery of their 2nd truck over Labor Day weekend. He also told me that they should be on the MEAL DEAL Plan next year !!!!!! That is the best news. They are great people and the burgers quality and taste speak for themselves.....they did win the battle of food trucks this past weekend.

The mark up is a little high vs. CP's burgers vs. their own off CP property price, but CP wants their cut. I am willing to pay it since the burgers are so delicious. I will never touch a burger from Coasters or Burger Patio, etc. again as long as Firehouse is onsite......(glad they'll be there for Halloweekends-possible back in last years spot in front of the Antique Cars in Frontier Town, next to the Dippin Dots stand)......oh and try the Bourbon Brownie's.

That is great news and if they really are on the meal plan next year, who cares what the markup is? I noticed last week that they have an expanded burger menu this year, very nice!

noggin said:

MaverickLaunch said:
The customer should not be put in the position to have to go back up to the counter to ask for a replacement.

Yes ... and no. The customer shouldn't be put in that position, but sometimes that's going to happen, whether you're talking a seasonal fast food place or, say, Red Robin. The people working the counter at Burger Patio or Burger King aren't making the food, relying on the line workers to perform their jobs.

First, it's an uncomfortable conversation to have, especially since (and this has happened to me), a long line of customers waiting think you're taking cuts or otherwise making them wait longer.

I disagree. As a customer I'm due what the park, or the restaurant, ot the business, is promoting. Then again, I'm also the jerk at the front of the line at the car rental desk carefully reading the contract.

Businesses can't correct service errors if they don't know they exist.

I emailed the park

Jeff said:

MaverickLaunch said:

I think some here are missing the point. The customer should not be put in the position to have to go back up to the counter to ask for a replacement.

But you know what definitely doesn't resolve the situation? Waiting to complain about it on PointBuzz with a story about how you were too drunk to handle it like an adult at the time.

It was handled in a civil fashion.