Winter Chill Out

Thursday, January 7, 2021 8:29 AM
Walt's avatar

https://sanduskyregister.com/news/293624/former-sawmill-investors-sue/


Walt Schmidt - Co-Publisher, PointBuzz
PointBuzz on Twitter | Facebook | YouTube
Home to the Biggest Fans of the World's Best Amusement Park

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Thursday, January 7, 2021 9:06 AM
djDaemon's avatar

https://www.cedarpoint.com/blog/2021-winter-chill-out

This year’s Winter Chill Out is scheduled for Saturday, February 20 here at the park. In the current environment, a few things remain the same, but a lot has changed, so please read a few of these bigger points before clicking through for more info.

  • All current COVID-19 safety protocols will remain in place; this includes wearing masks, social distancing, health screenings, sanitizing, etc. You’ll see the full list of protocols on the event page
  • Winter Chill Out will remain a timed, self-guided tour
  • Behind-the-scenes areas will still be highlights on the tour
  • A modified Q&A will still be held; more on that later
  • We’ll still provide a delicious, socially-distanced lunch!

Last edited by djDaemon, Thursday, January 7, 2021 9:07 AM

Brandon

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Thursday, January 7, 2021 11:15 AM

The event is always a lot of fun so it's great that they are finding a way to still make it happen!


"Thank the Phoenicians!"

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Thursday, January 7, 2021 11:21 AM
TwistedCircuits's avatar

Yes! So excited!

Interesting to note their new policy on masks, no vents or valves etc.


Still haven't been able to uncross these circuits...
DJ Fischer

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Thursday, January 7, 2021 11:35 AM

I'm honestly surprised they are still going ahead with this. In the current climate + entitled enthusiasts, I'm impressed they are still willing to put in the effort for this!

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Thursday, January 7, 2021 1:50 PM

It's become a huge charity event, I thought they'd do everything possible to not have to cancel it. Very excited to go for the 6th time, hope I can get tickets!


CP Coaster Top 10: 1. Steel Vengeance (28 rides to date) 2. Top Thrill Dragster (182 launches to date, 4 rollbacks) 3. Raptor 4. Millennium Force 5. Maverick 6. GateKeeper 7. Valravn 8. Rougarou 9. Magnum XL 200 10. Gemini

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Thursday, January 7, 2021 2:27 PM

TwistedCircuits said:

Yes! So excited!

Interesting to note their new policy on masks, no vents or valves etc.


Good catch. I don't remember if they were that specific during the summer and fall. I think Disney and Universal figured out early that they needed to make the face covering requirements as clear as possible.


"Thank the Phoenicians!"

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Friday, January 8, 2021 2:19 AM

Nope, can’t do it yet again. And next year it will probably collide with ride school again. Maybe I can attend again in ‘23.

—Dave Althoff. Jr.



/X\ *** Respect rides. They do not respect you. ***
/XXX\ /X\ /X\_ _ /X\__ _ _____
/XXXXX\ /XXX\ /XXXX\_ /X\ /XXXXX\ /X\ /XXXXX
_/XXXXXXX\_/XXXXX\_/XXXXXXX\_/XXX\_/XXXXXXX\__/XXX\__/XXXXXX

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Tuesday, January 12, 2021 12:11 PM
TwistedCircuits's avatar

That was insane. They system must have been lagging. I showed that they sold out in 3 minutes and then more windows started to open back up.


Still haven't been able to uncross these circuits...
DJ Fischer

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Tuesday, January 12, 2021 12:12 PM

It was probably folks that didn't complete their checkout in time. Looking forward to the social media outrage this afternoon

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Tuesday, January 12, 2021 12:13 PM
imadj's avatar

So Excited! Secured my Wife & I's 11 a.m. timeslot ticket! This will be our second WCO. We were hoping for 9:30 but the page only showed 8,11,12:30. Must have sold out fast!

Last edited by imadj, Tuesday, January 12, 2021 12:14 PM

Ahhhhh C.P. My Happy Place!

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Tuesday, January 12, 2021 12:24 PM
TwistedCircuits's avatar

I feel like Cedar Point might be pushing for the record amount raised for charity in a segment of time.


Still haven't been able to uncross these circuits...
DJ Fischer

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Tuesday, January 12, 2021 12:34 PM
DSShives's avatar

I got kicked out 4 different times starting at 12:03 and never got tickets. Made it each time confirm payment then the system kicked me out. Now sold out. Clearly issues with their system and cant handle the volume.

Follow-up: Completed the contact per Tony's tweet with the issues I had. We will see what happens. Hopefully it helps then find a solution.

Last edited by DSShives, Tuesday, January 12, 2021 12:42 PM

Steve Shives
First Cedar Point Visit - 1972
Dockholder-Cedar Point Marina

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Tuesday, January 12, 2021 12:35 PM

2021 - the year of pent-up demand? (Got our tickets for 8am session)


CP Coaster Top 10: 1. Steel Vengeance (28 rides to date) 2. Top Thrill Dragster (182 launches to date, 4 rollbacks) 3. Raptor 4. Millennium Force 5. Maverick 6. GateKeeper 7. Valravn 8. Rougarou 9. Magnum XL 200 10. Gemini

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Tuesday, January 12, 2021 12:47 PM
Jeff's avatar

Accesso is clearly not built for load.


Jeff - Advocate of Great Great Tunnels™ - Co-Publisher - PointBuzz - CoasterBuzz - Blog - Music

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Tuesday, January 12, 2021 2:31 PM
Dvo's avatar

I'm curious if the park would ever consider doing a lottery-style drawing for WCO. Especially in a year that they are presumably limiting the number of attendees. Clearly they have a good amount of interest in the event, and if they went to a lottery style it would get rid of any frustration with overloading the Accesso servers.


362 MF laps
Smoking Area Drone Pilot

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Tuesday, January 12, 2021 4:11 PM

Yeah, I had an order in my cart within the first 30 seconds or so of 12:00 EST; I entered payment and contact information, hit whatever the "Check out" button was, and it errored out and lost my tickets...I was never able to get back in with any other reservation.

Seems odd that once tickets are in place that they aren't "held" for a few seconds (literally) while you're checking out; maybe with a countdown "they will be released in XX seconds" timer.

I filled out the contact form, too. I don't feel an "entitled enthusiast," and we've had the opportunity to attend the event several years in a row (and look forward to it each year). But I'm hoping at least they acknowledge the report with a, "Thanks for helping us track down the bug, and we hope you'll consider joining us again next year" message.

Also odd to me is that their web contact form doesn't even seem to send an automated email, something like, "Thanks for contacting us via our form."

Last edited by Western Cruiser, Tuesday, January 12, 2021 4:19 PM
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Tuesday, January 12, 2021 7:52 PM

Gee, sounds like San Diego Comic Con.........

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Tuesday, January 12, 2021 8:52 PM
Chuck Wagon's avatar

This is purely speculation, but it seems like Cedar Fair is likely not using Accesso's "box office" software package which seems like it would be better suited for event ticket sales like this.

https://accesso.com/solutions/ticketing/box-office-ticketing-software

Most of the time they don't have a requirement for selling a limited number of tickets in a very high demand environment. So the issue might be that they are stretching their current options further than they were intended to go.


-- Chuck Wagon --
aka Pagoda Gift Shop

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Wednesday, January 13, 2021 5:28 AM
TwistedCircuits's avatar

Interesting thought, from their own website information and Cedar Fair website information they are using the passport package.

Accesso has both the virtual queue package I believe Cedar Fair was looking at but didn't implement (curious to see what the overhead on that deployment would be?). And the box office package you referenced. At a software level something like Ticketmasters hold system doesn't take much to implement regardless of which option they are using I'd think? I'm leaning more towards there being a server load issue with so many people trying to connect and buy at once, and they wouldn't have a need to have the servers handle that the rest of the year, so if they don't have a flexible deployment option then they can't practically increase capacity of the servers without it being overkill for the other 364 days of the year.

One thought I just had to help soften the load and minimize issues like this is spread out the ticket sales throughout a day?

Example: there are 4 time slots from what I saw, I don't know exactly how many tickets but if my estimate last year was correct they sold something like 5-10k tickets based of the donation amount raised for AKA. So instead of a digital bum rush on the servers at 1200 they use this. Divide all of the tickets into 4 groups, in my mind it'd be best to have all time slots available at all times. Then instead of one ticket sale mid day they do four with less available at any one sale but the same amount still available throughout the day. Say they do one sale at 0700, the next at 1200, the next at 1730, and the last at 2030. Same number of tickets but they just cut the theoretical server load to a quarter. This also allows people who work different shifts to all have an opportunity to purchase.

I know that's kind of long, and I'm sure it's not optimal. But it's just a thought from my IT background and addressing some concerns people have raised. What do y'all think?


Still haven't been able to uncross these circuits...
DJ Fischer

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