Station queuing

Then it would be obvious that CP's managerial structure is too tall, inhibiting guest satisfaction when the employees that interact with guests are not allowed to make any judgement calls. I applaud the rebelious ride ops that have let it go everytime I can remember, because I would not be satisfied. I, along with numerous others, choose a place not just for its appeal with what it offers, but purely customer service. It is a big thing with me and most others that I know. If you cant make me happy, why would I spend my money there?

Having worked in the service industry myself, I understand that there are policies and so forth that the staff are empowered to enforce. However, I also know that the foremost rule in the service industry is customer satisfaction (aka "the customer is always right"), so long as it doesn't interfere with anyone's safety and provided no laws are broken.

Now, I realize that the operators are empowered by law, but a ride operator that cannot simply begrudgingly allow me to disobey them isn't a good service industry employee. If it came down to it, I'd choose to listen before getting removed from the park, but being threatened would certainly make me contact someone in management. Again, this doesn't apply to obvious situations such as toward the end of the night when there are often empty seats in the middle of the train.