Please forgive the aside...
ThePointGuru said:
Some in management need to work on their customer service skills but I'm sure they work hard.
What does your disappointment with the park's customer service have to do with this topic? Nothing at all. Perhaps this is why your comments are viewed with disdain by at least some of this site's patrons.
I suspect most of us wish to keep comments more on-topic or at the very least, not read the same regurgitated comments over and over.
Mark
I just assumed the OP must have visited the park and observed a bunch of employees with blue dress shirts and ties standing around doing nothing except congratulating themselves about how important they looked. That lead to the natural question in the title of the post. I just answered the best I could. Besides, everything is related to customer service.
Chief Wahoo said:
As an aside, there are about 58,000-60,000 at Walt Disney World. And they have some bad managers too, truth be told.
Walt Disney World is the largest single-site employer in the country, actually.
Given how many people work there, I have always been impressed at the high level of customer service I've experienced.
ThePointGuru said:
I just assumed the OP must have visited the park and observed a bunch of employees with blue dress shirts and ties standing around doing nothing except congratulating themselves about how important they looked.
You're obsessed with something you clearly hate. That's kind of pathetic.
Jeff - Advocate of Great Great Tunnels™ - Co-Publisher - PointBuzz - CoasterBuzz - Blog - Music
Instead of feeding the Gurutroll, I'll actually give an answer to this persons question.
https://www.cedarpoint.com/media-center/fun-facts
(5th fact down)
Cedar Point hires more than 5,000 seasonal employees each summer
P.S.- "Gurutroll" really rolls off the tongue, doesn't it?
-Adam G- The OG Dragster nut
^^^ Funny.
Recruiting summer help is a year 'round job and it has become increasingly difficult in the last 20+ years as there is more competition out there. The service industry has been growing (some might say alarmingly so) and the same kids that were going to work at the Point 25 years ago now have more options closer to home.
Not only do those options at home often pay better, but they get to live with mom and dad rent free which seems to be more acceptable to today's youth. That might because they have all the comforts of home. The comforts used to be bed, sheets, shower, etc and now the comforts are X-box, HDtv, and so forth.
I don't think you can discount the damage done in the last 15 or so Kinzel years either. A complete disregard for housing conditions has to be hurting from a reputation standpoint. People my age who worked at the park have kids of age now who may not be inclined to support their children going to live at the Point for a summer. I'm not saying that Ouimet isn't going to try to change that stigma...but it isn't going to happen overnight.
The reliance that the Point started putting on the BUNAC program was tenuous at best. Instead of trying to identify and address the real issues Kinzel et al started venturing to more distant foreign locales to hire. Early in that program I bet kids were just happy to get to the States for the summer but with social media I suspect the word is out amongst the BUNAC kids too and Cedar Point may not be considered a great place to land now.
I'm boring you all now, but this is interesting. Back in the mid 80s Cedar Point staff would show up on campus and literally hundreds of kids would turn out looking for work. It was so ridiculous that the staff members couldn't possibly interview them all. So, the staff would line the kids up in groups and snap their pictures. Then, they would literally look at the photos and say, "that looks like a rides kid, that one is a games kids, that one over there is a foods kid" and that is how they did their hiring.
Those days are gone and I think Cedar Point, and maybe the amusement park industry in general, is going to have to figure out how to move forward. When the success of your business is so dependent on front line staff then you have to give them more than lip service. You can already see Disney, Universal and Dollywood moving into a new direction. Look around those parks and start counting the Senior Citizen to Teenager ratio. It is an interesting exercise and there is a reason they are moving toward an older workforce.
"You can dream, create, design and build the most wonderful place in the world...but it requires people to make the dreams a reality."
-Walt Disney
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