Can you please answer a few questions?

Fine. Then why did the loser employee not even know that? She should have directed us to the proper place.

You were not there. You did not have to deal with her piss poor attitude and total lack of knowledge about her job. Don't judge me trying to defend some lackey employee just because you worship all things Cedar Point. The Guest Relations person had the same opinion so are you going to judge Guest Relations too?

Her job is to stand there and scan your ticket into the park. That doesn't make her an "idiot" "loser" "lackey". It makes her someone doing the job she was trained to do.

And, well, based on how you're presenting yourself here -- you're saying a lot more about yourself than you are about her.

CoasterHawk said:

... We tried to explain to her that we were one of those already sold.

You were actually sold? I thought it was illegal to sell a person in this country. No wonder she didn't understand what you were talking about. Chose your words carefully, especially if she was a foreign employee.

Also I highly doubt someone from Guest Relations would criticize or reprimand another employee in front of a guest.

I don't think the loser is the employee.

If your interaction with guest relations resemble your interaction with us here, you were awful to deal with and were the guest everyone rolled their eyes at and talked about in the break room.

CoasterHawk said:

piss poor attitude

Pot, Kettle, Black, 'Nuff Said...

You don't take the paperwork for Fastlane to the gate, you take it to the ticket windows and they give you the bands there at least that's how it worked last year. Either the website or the instructions on the paper I printed off said to go there don't remember which one. People at the gate do nothing but scan tickets and passes and stamp hands.

CoasterHawk said:
Fine. Then why did the loser employee not even know that? She should have directed us to the proper place.

Why didn't you read the instructions that came with your purchase? Pot Kettle Black.

I will add this to the conversation: I find it quite irritating when given incorrect information. If the employee wasn't involved in redeeming FastLane vouchers and didn't know the ins and outs of how pre-purchased passes work along with FastLane being sold out in-park, they should've said they aren't sure how that works and then directed them towards someone who does deal with FastLane...

That would be ideal and the most efficient way to handle such a situation.

However, there are variables, specifically the potential for an overexcited anxious guest not explaining, listening or being just plain rude/ignorant.

Not saying it isn't the employees bad attitude, I wasn't there. However, we have all seen customers BEING THE PROBLEM at places. The overpowering sense of entitlement, maybe fueled by "Fastlane Entitlement Syndrome", can often be the root of such situations.

"Fastlane Entitlement Syndrome" is the second leading cause of Impaired Guest Communication Disorder; (Symptoms: Inability to listen, failure to follow simple instructions, unable to speak in a normal tone, anxiousness, poor spatial awareness, lack of social skills, time-awareness, etc..). This malady is second in commonality only to "Platinum Passholder Entitlement Syndrome".

Shane Denmark said:

I find it quite irritating when given incorrect information.

The issue here being, I think, that the customer was given correct information, chose not to read it, and is taken out the consequences of his ignorance on an innocent employee.

Given how CoasterHawk has presented himself (?) here, I can't blame the gate employee for not being able to assist.

I worked at Disney for years and still work in customer service. My response to Coaster Hawk would have simply been "I will be more than happy to help you as soon as you begin treating me with basic human respect."

That line never went over well at Disney because they wanted us to cater to poorly behaved guests. But where I am now (not in the theme park world at all) that is pretty much our policy. If someone is going to result to yelling, foul language, and name calling, we politely and calmly end the interaction and candidly explain that the poor behavior on your end is going to result in us not being able to assist you.

It can be confusing to guests in these situations. If you don't visit a park on regular basis, you will not be aware of how they do things, like Fast Lane or season pass processing. I know parks like Frontier City and Six Flags St Louis process season passes inside park. I have never bought FL. But, I would imagine that the printout you have from online order, it says somewhere the directions you need to follow once at the park. But most people are too lazy to read everything.

As for the employee, sending guests to Guest Relations is smartest thing. I realize during training, it is hard to cover everything. There will always be a question you cannot answer. But, Fast Lane is a common thing now and everyone should be familiar with how to handle.

As Paisley noted, instructions on how to get the Fast Lane wristband are provided. It's not confusing.

Perhaps the young lady at the gate assumed Coaster Hawk had inadvertently given her all his print outs and handed back the ones for Fast Lane, not knowing he hadn't bothered to read the instructions.