A new attitude from CP staff?

I've been coming to CP for many years.The weekend of the 13th,we ran into a CP employee in the season pass section with an "attitude" for the first time.It's no big deal,but after meeting only pleasant CP employees for so many years,it was a bit of a surprise.Hopefully that was just a one time aberration.

I'm sure it won't be the norm Allan. On OD, I found the employees to be very freindly. Quite a lot of "deer in the headlights" looks, but really very freindly. There's always a bad apple here & there no matter where ya go. They usually have a way of weeding themselves out.

As I said,it was the first time.Thats why it was note-worthy.I'm not really worried.

I know what you mean though. It is upsetting to run into attitude in the customer service industry. Some days I can rise above them while other days I can't let it go. (Like the days I wish I had a paint ball gun for the drivers that won't let ya merge, or those that try to merge all the way in front of the line of cars, or those that don't give me a wave to say thanks when you let THEM merge!!)

Self centered, insensitive behavior is getting so out of hand in our country. I don't partonize businesses that don't understand the importance of just being friendly. A smile goes a long way with me :)

Actually I was thinking the complete opposite and was about to start a thread about how friendly the staff seems this year. Out of the past five years I've had a season pass, I'd say this is the best employees they have had. They are on time hitting intervals, seem to know what they are doing for once, and most of all have a positive attitude and are fun. Course thats just my opinion.

Don't let one bad apple spoil the whole bucket.

ejh1701 said:
Actually I was thinking the complete opposite and was about to start a thread about how friendly the staff seems this year. Out of the past five years I've had a season pass, I'd say this is the best employees they have had. They are on time hitting intervals, seem to know what they are doing for once, and most of all have a positive attitude and are fun. Course thats just my opinion.

Don't let one bad apple spoil the whole bucket.

I'll repeat.It was ONE person.I am only bringing this up only because it was so unusual.I am fully cognizant of the fact that CP staff is typically pleasant,polite and all the things one wants from the service industry.

Everyone has a bad day.

Let's hope that this is the excuse in this situation.

No employer can have a perfect staff.

What Brown said.

Being that I have to deal with customers where I work, I can understand a rude employee here and give them a break. It might be the fact that I understand how hard there job can get at times.

Good Grief, I have a paintball gun if you need one ;)

I've met plenty they are "dim", but I actually cannot remember a time when one had "attitude", and I'll take "dim" over "attitude" any day. :)

Actually, last season we had a completely different experience; my wife and I were at the park opening weekend, and were in the GameDay Grille watching the Kentucky Derby and shared a few laughs with the bartender. On CLOSING weekend (we had not been back to Gameday the whole season, we stopped in for some white chili, and the first words out of his mouth were "hey you're the 2 from Columbus...havent seen you since opening weekend" with a smile.

Now that, to me, is impressive, and exactly the kind of person you want working (behind a bar, especially).

I would never start a thread about "dim" employees.I recognize "attitude" when I see/hear it.As I said before,it was only worth mentioning because it is so unusual at CP.They typically have the nicest,most polite and agreeable people working there.In other words I'm over it.I dont expect any such issues in the future.

^^ Thanks Ivy, it's tempting! But that same guy in the beamer I pelt with a few rounds of hot pink, may be the guy that visits my church & sees me singing on stage. I'm thinking that wouldn't be a good thing. ;)

^ LMAO, What a comparison!

Both times I've been this season I found the employees to be great. At food outlets they asked how my day was and what I had ridden. It's cool to see/hear that they make friendly conversation like that.

I LOVE making conversation with guests. I talked to soo many people last night at the coffee shop and its great to hear what they have done and learn more about people.

Ride some rides multiple times in a row, make small talk, and there will be some employees that remember you the rest of the season. That's how I've come to know a lot of the employees that I do know. I still remember waiting for front seat on Mean Streak back in 2005 during a slight bit of rain. By the time it was given the "all clear" to re-open it had been about a half hour, maybe more, and there were only two other guests that waited it out in the station. Most of that time I was talking with an employee who was a student at OSU. Then there's the 2005 maXair crew...after 50 rides in one season (29 on one day), a group like that is hard to forget. :)

Most of the employees that I've encountered on less than great days seem to be in food services

I run into an employee like that at least once a year. For as much as I go, I'd hardly consider one encounter as the start of a trend.

I agree with Browntggrr, everyone has a bad day from time to time and it probably was frustraiton of being in a new position. Its unprofessional, but I doubt it was like the employee completely went off on you or anything.

It's comforting to hear things are improving. I know a decline in service started in about 2003 (Once Dragster opened). You're going to catch an employee who's had a pretty craptactular day every once in awhile. It happens in all service businesses.

Of course, it could just be that the employees haven't become jaded yet.